Hello Amber and Ruby
I'm community manager in the team, thank you for being active on Horsealot!
We managed to find the source of the hitch which is due to a username change. The next updating, which will be available from 2 to 3 days, will fix everything.
In the meantime, we suggest you to remove the app and download it again so you will be able to access your profile.
We apologize for the inconvenient and remain at your disposal,
The Horsealot team